IT Support Specialist - Huron Main Branch
Location:
Huron, SD (In Person)
Schedule:
Monday – Friday | 40 hours per week
General Position Summary:
We are looking for a service-focused individual to join our team and provide trustworthy and friendly technical support to Dakotaland Federal Credit Union and CUSOs. Duties include but are not limited to, answering IT help calls, emails, instant messages, logging help desk tickets and completing help desk tickets using remote support tools. Position will assist in researching, planning, and implementing new technologies to improve member access and staff efficiency. This position will act as “boots on the ground” in the Huron, SD area and must live within commuting distance of Huron. Additional duties as assigned by supervisor.
Job Expectations:
• Support users with continual analysis of systems with focus on adding value to it streamlining processes.
• Must be comfortable troubleshooting in-person and remotely and logging tickets to be elevated to proper levels of IT support.
• This position may be required to change and transport back up tapes to their proper locations daily.
• Answer questions or resolve computer problems in person, via telephone, email, chat sessions, etc. It is typical for the IT Department to have walk-in questions from staff and inquiries from remote locations. Must be able to utilize in-person or remote support tools to assist with end user support needs.
• Provide assistance concerning the use and inventorying of all computer and telephone systems hardware. Support software, Printers, Office365, electronic mail, and any other operating system needing assistance.
• Install and maintain application software to established standards and specifications. This may include joining systems to domains, configuring email in outlook and google chrome devices.
• Periodic daytime travel to other branch locations is expected to assist with IT projects that require onsite IT support.
• Expected to work well both on team and independent projects.
Education/Experience:
• Minimum of two-year post-secondary degree or equivalent work experience in an IT related field is required
• Required experience with Windows 11 and Chrome OS
• Must possess good judgment and be able to make independent decisions.
• Must be a highly productive person with ability to manage multiple duties concurrently.
• Ability to exhibit confidentiality, patience, courtesy, and tact when assisting users, vendors, and when collaborating with coworkers.
Physical Requirements:
The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation. Must be able to frequently lift/transport up to 50 pounds at a time. Ability to sit and/or stand for long periods of time. Environment is primarily indoor. Must be able to squat, bend, twist, crawl under tables, counters and desks, carry items, push and pull carts loaded with IT equipment.
Accepting applications until August 28th, 2025
To apply: www.dakotalandfcu.com/careers
Applicant must be bondable, pass a background check, and have a valid driver’s license.
Contact Information:
Phone 605-353-8739
Email hrmail@dakotalandfcu.com
