Santel Communications Cooperative, a leading rural Internet Service Provider located in Woonsocket, South Dakota, has a career opportunity for a dedicated and customer-focused Helpdesk Technician to join our team. As a Helpdesk Technician, you will be the first point of contact for our customers, providing technical support and troubleshooting assistance for internet connectivity, data, and voice service issues, hardware and software problems, and other related inquiries.
In this role, the Helpdesk Technician will play a crucial role by being the primary contact for customers and their technical support needs. Specific responsibilities include answering and responding to customer calls, emails, and chat inquiries promptly and professionally; diagnosing and resolving technical issues related to Internet connectivity, network and customer premise equipment; provide step-by-step guidance to customers for trouble shooting and resolving issues; document and track customer interactions and resolutions in our ticketing system; collaborate with other team members to escalate and resolve complex issues.
Qualifications include a preferred education in telecommunications, computer, network, Information Systems, or equivalent experience. The ideal candidate would be able to demonstrate strong communication and problem-solving skills, understanding of networking concepts and Internet technologies, ability to work independently or part of a team, with prior experience in a helpdesk or technical support role being a plus.
Join us in delivering exceptional service to our rural communities and ensuring seamless internet connectivity for all our customers.
Starting compensation range, DOE, $26.81-29.76/hr
Santel Communications Cooperative offers competitive compensation and benefits package and a fun, stable work environment. Santel is an equal opportunity provider, employer, and lender.
To apply, please visit –
santel.coop/careers
In this role, the Helpdesk Technician will play a crucial role by being the primary contact for customers and their technical support needs. Specific responsibilities include answering and responding to customer calls, emails, and chat inquiries promptly and professionally; diagnosing and resolving technical issues related to Internet connectivity, network and customer premise equipment; provide step-by-step guidance to customers for trouble shooting and resolving issues; document and track customer interactions and resolutions in our ticketing system; collaborate with other team members to escalate and resolve complex issues.
Qualifications include a preferred education in telecommunications, computer, network, Information Systems, or equivalent experience. The ideal candidate would be able to demonstrate strong communication and problem-solving skills, understanding of networking concepts and Internet technologies, ability to work independently or part of a team, with prior experience in a helpdesk or technical support role being a plus.
Join us in delivering exceptional service to our rural communities and ensuring seamless internet connectivity for all our customers.
Starting compensation range, DOE, $26.81-29.76/hr
Santel Communications Cooperative offers competitive compensation and benefits package and a fun, stable work environment. Santel is an equal opportunity provider, employer, and lender.
To apply, please visit –
santel.coop/careers
